•To us, technology is not a product; it is a service that helps our customers capitalize on the top tools and IT expertise that ensure productivity, reliability, and peace of mind. We could be involved in the 5 main operations shown below.
We keep networks running at their peak. Project and program management, network assessment services, and preventative and routine maintenance services are available from Horus Professional Services team.

•Also we work proficiently with Telecom Egypt and ISP’s to provide all connections of data and voice services to our clients

Cable Abatement/Restructure Services

  • We are playing an effective role in all IT Services Support operations:

    Configuration Management:

      physical and logical perspective of the IT infrastructure and the IT services being provided

    Change Management

      standard methods and procedures for effective managing of all changes

    Release Management

      Testing, Verification, and release of changes to the IT environment

    Incident Management

      The day-to-day process that restores normal acceptable service with a minimal impact on business

    Problem Management

      The diagnosis of the root causes of incidents in an effort to proactively eliminate and manage them

    Service Desk (Function)

      A function not a process, this provides a central point of contact between users and IT